Frequently Asked Questions


If below does not answer your question, please email

What if i need to change my order?

If you would like to change your order and it has not been processed, please email

I received a damaged product. What should I do?

Please email us at as soon as you receive your order.

When will my order ship?

BJWT Hemp will ship your order within 1-2 business days to be packed in our warehouse. You will receive an email notification with tracking information once your order ships. If you have any questions, please email us at

Do you ship outside the United States? 

At this time, we only ship to the United States

Do you ship to P.O. Boxes?

Yes we do. 

Where does my order ship from?

All orders are shipped from our facility in Miami, Florida.

My tracking information states that my order was already delivered but I have not received it. What does this mean?

Please email  Send us all your info. 

30-Day Refund Policy

All BJWT Hemp products come with a 30-day, money-back guarantee for new and unopened products based on the delivery date as provided by the shipper.  We have made it easy to request a refund.  Simple send an email to   You will get an email confirmation back within 24 hours, confirming your return has been processed.  For all products in excess of 30 days are considered final.

How do I exchange an item from my order?

If you wish to exchange your purchase for a different product, we recommend simply buying the product you desire (this will ensure the product does not sell out by the time we receive your item back). You may then return your original purchase to us using the instructions above. If you have any questions, please email us at


Terms and Conditions

By ordering today I am authorizing the credit card I provide to be charged by clicking to order. I accept and have read and agree to the Privacy Policy and full terms and conditions of this offer and I understand that I will be liable for payment of the product that was shipped to me.